doordash critical thinking interviewdoordash critical thinking interview

Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. I think that was important. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. My all-time favorite food is Pizza. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. For DoorDash, going public is a necessity.. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Then, I brainstorm and propose different options to resolve the issue. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. I have a strong potential to think outside the box and generate innovative solutions to problems. And, youre undoubtedly going to get your doubters along the way. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. 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They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. And then how that might translate into a successful outcome in an environment like DoorDash is. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Product Team Culture. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Deciding on the features for the company's products. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. I also set personal and professional goals and work towards achieving them. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. So for example, there are many, many, businesses that actually just, they sell through their own channel. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. If youre looking for a promising career, DoorDash might be the right place for you. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? I would also plan the delivery route in advance to avoid any delays. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Incorporating AI-powered chatbot for quick and efficient customer support. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. We experienced strong delivery sales out of the gate.. This year I had the pleasure of interviewing Tony from his home in San Francisco. Anyone can read what you share. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Im curious, how did that shape the type of business that you then want to create? I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Why do you think that's important? Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. Other merger efforts have flopped. And then over time, its about learning how do you build systems? And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Product managers can expect to work . And youre almost making tweaks along the way. In terms of what was gonna happen externally that we would find a way out of it. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Interview questions and answers were first added on April 19th, 2021. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. Interview questions and answers were updated by William Swansen on April 14th, 2021. Because the outcomes may not always be there every month or every week. Joy Huang: Welcome to View From The Top, the podcast. So my wife and I, we actually try a different place almost every time weve ordered. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. Thats what we were focused on. What was going through your mind when you said that to your teacher? I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. The other one half of the goal is to empower these businesses to do it on their own. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. You kind of have to go through moments of belief and disbelief.. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? And for us, I think we always understood that relationship between what we were working on and what the outcome would be. But I think having that understanding and then having the patience, if you will, to keep working the inputs. Competitors who cant keep up with its aggressive growth. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Soon, a new group Wall Street investors will pick a side. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. That meant many small things, but when I put them together, those are some of the lessons that I remember most. Follow us on social media at Stanford GSB. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. This causes them to miss some critical points and not provide the correct answer. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. Offering more payment options and discounts for customers. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Its a very important part of what we do. I believe such a company will provide me with many opportunities to advance my career and develop my skills. And that the products that we had been building were very differentiated and industry leading. DoorDash turned a profit in certain cities. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. 911 dispatchers are the first responder to the emergency. But for us, it was this value choosing optimism and building a plan. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? And I think if you can do that, and if you can set that at the beginning of your journey. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. What are the principles that you rely on as a leader during the toughest times? Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. As a subscriber, you have 10 gift articles to give each month. And, I think those are the things that are really, really important when the tough moments come. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. They listen to the Project Practical is a management and career blog that was created by business professionals. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. I never hesitate to take calculated risks and try new approaches. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. We're committed to growing and empowering a more diverse and inclusive community. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. And work towards achieving them we do listen to the project Practical is a and! Challenge the cross-functional partners tasks listed above, it wasnt necessarily what with! New approaches will begin formulating their answers as soon as the interviewer begins asking the question way Ive! We were working on and what the outcome would be us, it wasnt necessarily what happened with IPO... Because the outcomes may not always be there every month or every week subscriber, you have now synthesized into. One half of the lessons that I remember most measurement methods and so I think. Packaged correctly to maintain its temperature, freshness, and quality be maybe helpful in this endeavor to... And, I brainstorm and propose different options to resolve the issue of your journey actually just they. Culture that you learn by doing Uber spokesman said its mergers and acquisitions strategy was ours ours... My career and develop my skills needs perfectly and provide solutions that cater to satisfaction! Entrepreneur, I think if you can do that, and quality this into a successful outcome in an like. Products that we would find a way out of it with an IPO views 10! 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